Speaking

Past events

2023 — This is HCD Podcast — "Designing Change: A decade-long journey in service design at Stanford with Morgan Miller"

2023 — SDN Dallas — "Co-Creating through Conflict: The hidden power of Service Design"

2023 — SDN Next Gen Conference — Keynote: "Co-Creating through conflict: The hidden power of service design" (slides)

2023 — Service Design Book Club — "Your Guide to Blueprinting the Practical Way"

2022 — The Service Design Show, Episode 15 — "How to make service design work with no money, time, or support"

2020 — SDN Dallas — "Practical Service Design"

2017 — Service Design Week, Boston — "Practical Service Design Bootcamp"

2017 — Design Week SF, San Francisco — "Going Beyond the Product: Designing for Service" (slides)

2017 — Design Week SF, San Francisco — "Going beyond the product: Designing for service" (slides)

2016 — Service Experience Chicago — Workshop: "Life on the Working Ranch: Building a Service Design Toolkit"

2016 — Service Experience Chicago — "Getting Started in Service Design" (slides)

2016 — Service Experience Chicago — Featured speaker panel participant

2016 — EvolveUX, San Francisco — "Making the Leap: Building service design capability in yourself and your organization" (slides)

2015 — Adaptive Path's Service Experience Conference, San Francisco — "A Journey to Service Design" (slides)

2015 — Adaptive Path's Service Experience Conference, San Francisco — Workshop: "End to End, Surface to Core: Practical Service Blueprinting"

2015 — University IT Summit Unconference, Stanford — "Designing End-to-End Experiences for University IT" (slides)

2014 — DrupalCon, Los Angeles — "Designing End-to-End Experiences: Why we need Service Experience Design" (slides)

2014 — Bay Area Drupal Camp, San Francisco — "Tools Not Templates" (slides)

2013 — Cascade SF, San Francisco — "Design thinking for client engagement" (slides)

2013 — CASCADE SF at Runway SF, San Francisco — "Going Mobile as a Community: A Case Study from Stanford" (slides)

2013 — Eyeo Festival, Minneapolis — "Managing Expectations Through Tactile Limitations" (slides)